We have launched E-learning in Maritech Cloud™

In 2023 we launched E-learning for our Cloud customers.

It marked a milestone aimed at simplifying the process for our customers to get maximum value from Maritech Cloud and is a testament to our commitment to making our solutions user-friendly and the functionalities more accessible.

The E-learning platform includes various features, such as video tutorials, a brand-new Help Center with a bunch of user guides, real-time updates on product news through our News Feed, and easy access to all E-learning content via our search portal.

The highlight is its seamless integration into our user interface. This, in turn, provides our customers with an enhanced user experience, tailored training opportunities, smooth integration of new modules, and efficient onboarding and training for new team members.

Our focus on E-learning underlines our dedication to delivering solutions that not only meet but exceed the needs of our customers!

Maritech community

In 2023 we also continued the work with Maritech Community. The Community is run by the board and facilitated by Maritech. The board is elected by and among the participants and reflects the diversity of our customers and the seafood and logistics side.

In November we organized Maritech Community’s first Digital Interest Meeting. The concept has emerged from good discussions with the board members currently serving in Maritech Community. The purpose and aim of this meeting are for our customers to engage in discussions around topics and issues that may be mutually beneficial to explore together.

Our first meeting was a success with more than 50 participants from both seafood and logistics. We will make this a quarterly event going forward as we intend to provide a platform for us to get even closer to our users. As a chairman of the board, Tom-Eirik Thorgersen from Grieg Seafood has led the Community to the next phase, and we are excited to see what we can achieve in the year to come.

Super User Day in Molde

On May 30th, Maritech Community hosted their first event in Molde for more than 30 of our super users in the seafood industry.  The purpose was to share experiences, build relationships, and provide insights into Maritech Cloud, with presentations on new functionalities and the future roadmap by our Product Managers, Joan Fiksdal and Marius Svenungsen.

Meet our Customer Success Team

 

As part of our continuous growth in both existing and new markets, we have now established our own Customer Success team.

There has been high speed in acquiring new clients and successfully converting existing customers to our modern Maritech Cloud solution. This growth demands more from us to ensure customer satisfaction. We see substantial untapped potential in customer development and believe that our new Customer Success team will play a key role in turning customers into loyal fans.

 

Thanks to our substantial efforts in streamlining deliveries, we have also empowered our services organization with the capacity to handle numerous complex projects simultaneously across all core markets and segments.

Combined with the big leaps we have made towards self-service and enhancing our user experience through the launch of our new help center and E-learning platform, we are confident this will bring ongoing success to our Cloud customers.

Read about how we are Driving customer transition from On-Premise to Cloud.

Maritech Invoice Management

The team

Tone Mykløy Helseth and Frida Svendsen will be at the forefront, understanding our customers and their needs, offering expert guidance where it’s needed, and most importantly, helping them reach the full potential of our products.

We are still in the early stages of refining this approach, but we are confident it will bring significant value to our Cloud customers.

Read about some of our customers here.