Damaged shipment or poor quality? 

Simplify your claims process  

Handling your seafood claims can be a time-consuming process, with several different stakeholders involved, and rigid deadlines for notifications and documentation.

This is why we have created Maritech Claims – a complete and collaborative claims management system, simplifying all steps from registration to transmitting credit notes and debit purchases. You achieve better and more timely control over quality complaints and damaged shipments, and can also reduce claims throughout your distribution network by identifying under-performing elements of your supply chain through consistent metrics and analysis.

All communication between parties can take place within the system, so all history and pending transactions are also easily collected and documented in one place, increasing staff efficiency and speed of handling while reducing claims administrative costs.

Maritech Claims – At a glance

• Single sign-on

• Set amount limits and stop revenue leakage through accurate claim validation processes

• Notifications and Alerts – reduce losses due to late notification processing

• Manage documentation and notes. Claims Registrations can include cause/reason, responsible party, internal notes, and the possibility of uploading photographs as proof of damages

• Roles to interact with internal or external stakeholders

• Flexibility to customize statuses and available choices for each role

• Reports and dashboards provide a good overview of all complaints and claims for profitability analysis and process improvement

You get a nimble handling process and unprecedented savings through reducing time spent both waiting for information and reminding the different stakeholders to respond using several other systems. Easy access to historical data gives you important decision support, improve your pricing precision and customer insight. Dashboards provide a quick and easy overview of relevant KPIs.