Nordvest Transport

Customer Case – Maritech TMS & Firmadok

Our cloud solution, Maritech TMS, was launched in 2022, with Nordvest Transport being the first to go live after the initial pilot project.

– This has been a positive experience, and we have great confidence in the system, says Marianne Jakobsen, CEO, Nordvest Transport. She expresses her satisfaction with their decision to join from the very beginning. – It has been very educational. It’s also nice to be able to provide feedback on what can work optimally for those of us who are operational on a daily basis.

Nordvest Transport also uses Firmadok, which is integrated with Maritech TMS and Maritech Analytics, providing full vehicle information directly into the system, as well as automatic documentation of, among other things, driving and rest times.

Interactive Maps + Drag & Drop

– The system is incredibly user-friendly and gives us an excellent overview of operations. The map function, both in the management list and within each task, is one of the features I appreciate the most. In addition to the simple and clear financial overview for tasks and trips, the layout itself is much more modern and organized. The search function for tasks and trips is also much easier.

She adds: There is no doubt that Maritech TMS will be efficient and time-saving for us, making us more competitive in the long run.

Close Collaboration in the Pilot Project

During the pilot period, Nordvest Transport and Maritech collaborated closely, with meetings and discussions several times each week, both in person and via Teams. Testing and adjustments were made continuously.

Marianne praises the collaboration:

– All credit to the project team; it has been professionally managed and a good process. I would also like to give special praise to Petter (Braute, Product Owner and Developer) for being so available and efficient in following up. It has only taken minutes from when I sent him questions or information about problems that arose, to when he responded and fixed them.

First Maritech TMS customer, Nordvest Transport, is live and satisfied after the pilot project
– I am glad we chose Nordvest Transport as our first pilot, says Petter.

– Marianne has extensive experience and valuable insights, and she has invested a lot of time and effort to ensure our mutual success. Her feedback has contributed to further developing and optimizing the system, benefiting everyone. We are now well underway with our second pilot, GeSi Shipping, and look forward to sharing Maritech TMS with more customers this fall and next year. Many companies are eager to get started, and it’s great to see such high interest.

Petter Braute

– Simpler in Cloud

– There are many advantages when they switch to Maritech Cloud, he continues. – You have access to the system anywhere, anytime, with better security. You can use drag-and-drop and manage windows as you like, across multiple screens. It’s also possible to connect to other data sources.

With cloud solutions, it’s easier to get help when you’re stuck. The support team has easy access to the system and can quickly assist with any problems or questions. With traditional systems installed locally, both connectivity and system knowledge can be more challenging. With cloud solutions like Maritech TMS, you don’t need your own servers. Updates are rolled out automatically without the need for manual installation,” he concludes. “And without the need to pay consultants to do it. That’s something everyone appreciates.

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Our five best recommendations for quality assurance of logistics assignments

How can you reduce the risk of errors, omissions and delays related to your logistics assignments? Read the recommendations from our experienced logistics team.

1. Facilitate easy document sharing

To ensure effective collaboration, arrangements must be made for everyone to have access to the documents they need, when they need them. An electronic document management solution is a good investment for most companies. Unnecessary use of time, inefficiency and delays due to missing documents is reduced. All needed documentation is ready for the carrier so that you do not have to search through email to find what is necessary for the transporter.

2. Make sure that the carrier receives complete logistics assignments

Inadequate information requires resources for follow-up, and at the same time increases the risk of errors and omissions. A fully or partially manual process also entails additional costs related to control and documentation. With a digital solution that is integrated with your TMS system (Transport Management System), all necessary information will automatically be registered, documented and available. The logistics manager only needs to make simple adjustments to the assignments as necessary. You no longer need to personally coordinate with the transporter to ensure that everything is right at once.

3. Traceability is a prerequisite

Today’s customers expect full tracking of their logistics assignments. In addition to being able to easily keep up to date, you avoid spending unnecessary time on manual status updates and handling inquiries.

4. Offer your customers automated pricing

Automatic pricing ensures that your customers get the correct price according to their agreements. Ensuring that the customer gets the right price every time strengthens the customer’s trust in you as a carrier.

By using automatic pricing, the customer will also receive “instant feedback” on their bookings and need not wait for this to be done manually. At the same time, as a carrier, you save valuable time by having this run automatically.

It is important to make sure that all price agreements are always in place correctly. It should be possible for customers to select and sign electronically.

5. Provide your customers with a full overview over their costs

By integrating the invoicing solution with the booking system, your customers have an up-to-date overview of their transport costs at all times. The customer will be able to look back on their bookings of logistics assignments and easily check that the invoice is correct against what has been agreed. A correct invoice also ensures faster payments from your customers.

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