Meet our Customer Success Team

 

As part of our continuous growth in both existing and new markets, we have now established our own Customer Success team.

There has been high speed in acquiring new clients and successfully converting existing customers to our modern Maritech Cloud solution. This growth demands more from us to ensure customer satisfaction. We see substantial untapped potential in customer development and believe that our new Customer Success team will play a key role in turning customers into loyal fans.

 

Thanks to our substantial efforts in streamlining deliveries, we have also empowered our services organization with the capacity to handle numerous complex projects simultaneously across all core markets and segments.

Combined with the big leaps we have made towards self-service and enhancing our user experience through the launch of our new help center and E-learning platform, we are confident this will bring ongoing success to our Cloud customers.

Read about how we are Driving customer transition from On-Premise to Cloud.

Maritech Invoice Management

The team

Tone Mykløy Helseth and Frida Svendsen will be at the forefront, understanding our customers and their needs, offering expert guidance where it’s needed, and most importantly, helping them reach the full potential of our products.

We are still in the early stages of refining this approach, but we are confident it will bring significant value to our Cloud customers.

Read about some of our customers here.

Accelerator chooses Maritech

“We have great confidence in our new partnership and what we are currently doing together.”

Martine Møller, Logistics and Commercial Development Manager, Accelerator

 

Maritech TMS + Analytics, Timpex CMS, Confirm and Connect

“Everyone in our team is satisfied with the Maritech process, and the new systems will give us a significant boost,” Møller says.

The freight and logistics company Accelerator provides services in road, air, and sea transport worldwide. After a successful pre-project earlier this year, we are pleased to announce that they have now chosen Maritech as a partner and total supplier of business systems. The agreement includes the new transport management system Maritech TMS, Maritech Analytics, the customs solution Timpex CMS, the driver app Timpex Confirm, the booking system Timpex Connect, and integration with Visma.Net, Nordea Finance, WMS Ongoing, and more.

 

Doing it for the customers

“We are doing this primarily for our customers,” says Møller. “With a better system and integrations, we can offer our customers services that have not been possible with our current systems. When the new solutions are in place, we will increase customer satisfaction and provide a better customer journey for our customers’ customers. We want to strengthen our connection with them by providing key information for a smooth logistics flow. We also look forward to offering our agents, as well as having opportunities with suppliers, to achieve much better communication flow.”

Successful pre-project

“In the pre-project we did with Maritech, we conducted a thorough mapping of all processes. How we do things today and, most importantly, what is essential going forward. A process we work with today may not be a process we should continue with; we want to automate as much as possible of what is done manually today.

This way, we can simplify, save time, and eliminate sources of error. Manual routines also create errors in our analyses and make it cumbersome for us to extract reports and gain the insight we need without manual manipulation and combining various statistics. Reading the contribution margin for a single customer is obtained today by gathering information from several different systems and manually stitching it together. That’s rarely a good way to do it.”

"We have great confidence in our partnership with Maritech," says Martine Møller, Logistics and Commercial Development Manager, Accelerator

Value the Norwegian team

“Everyone in our team is satisfied with the Maritech project,” she continues. “It not only provided information useful in this specific project, but we also gained insight and many ‘aha’ moments along the way. It was valuable, regardless of everything. Fundamentally, the pre-project with Maritech’s work process and project format is a major reason why we chose Maritech. In addition, we knew some of the people at Maritech from before, from the Timpex days, and we find that they share many of the same values as us at Accelerator.”

“We consider it a clear advantage that the team is based in Norway and develops everything here. I would also highlight how Maritech works with new regulations from authorities, Customs, and the like. It is essential to be well-informed and engaged, and we find that Maritech is ahead of the game. We appreciate good dialogue and discussions that involve both challenges and future choices.”

 

Skilled people + good systems

“The combination of experienced, knowledgeable, skilled people and good systems is something we have great confidence in. I think Maritech has assembled a very good team for us, and much of the effort laid out at the beginning — I love the way they work — has allowed both us and Maritech to bring the right people into the project. From both sides, there has been a focus on ensuring that the result is as good as possible, rather than reaching the finish line as quickly as possible.”

Møller says the sobriety in planning the project is also a positive experience she would like to highlight. “Both the scope and the timeframe are easy to understand and relate to. I like having realistic deadlines, and together we have contributed to quality in both planning and now during implementation. When we work this way, it creates enormous confidence. The project is led within the framework, and we have a clear understanding of how we reach the goals we set together along the way. We enjoy being a demanding customer and want to develop on a broad level to enable our own customers to do the same.”

 

A natural choice

“I have also worked on creating various EDI integrations with carriers, connecting to the TMS we have today, and see how long things take. When I saw how a carrier we use a lot was setting up EDI exchange and only took five minutes to get everything ready from their side, I was truly impressed. They use the old Timpex TMS, but it’s the same people. It was the kind of response that I highly appreciate.”

“When you talk to suppliers, you quickly hear where their interest lies. Maritech gave us a sense of security; we really feel that they want us to succeed. All our leaders gave the same feedback when choosing a supplier.”

Møller explains that there is a significant commitment internally. “Not many hours go by without someone asking how it’s going. Everyone is curious, engaged, and, most importantly, willing to change. It is incredibly positive when every employee around you cheers for the project. It is not self-evident. Also, there we match well with Maritech; we share the desire to move forward, do new things, and develop further. We are very satisfied so far and look forward to getting this in place,” she concludes.

 

“An inspiring and forward-thinking customer.”

Senior consultant Hanna Verås leads the Accelerator project from Maritech’s side and says they are a highly skilled group that is rewarding to work with.

“I perceive Accelerator as a forward-thinking customer with great breadth in its operational activities. This allows them to challenge and push Maritech and our solutions in a good direction. They are truly passionate about good logistics and have many ideas and suggestions for improvements and functionality.

With the decision to implement Maritech TMS, we feel that Accelerator wants to take a step into the future. We at Maritech are proud that Accelerator has chosen us as a supplier and look forward to the collaboration ahead.”

Hanna Verås - Project Manager Maritech

Curious?

Let’s talk! We’d love to hear more about your business and goals.

Queuing up for Maritech TMS

 

One year after the launch, many customers are eager to get started with cloud based transport management with us.

– The pilot projects have been successful, and the first customers have now implemented the system in their daily operations,” says Ove Gjelstenli, Business Development Manager.

– Nordvest Transport was the first to go live, and they have been operational for several months now. In early September, we also launched GeSi Shipping, which is part of the SR Group. Feedback from both companies is that they are very satisfied and have already experienced a simpler and more efficient workday. Some of the benefits they specifically mention include the real-time map solution, proactive features, smart material planning, and the system’s accessibility anytime, anywhere.

 

We’re ready to take you to the cloud!

Now that the pilot phase is complete, we are beginning the process of transitioning all our customers to the cloud. “Many of them are very proactive and are already well underway with conducting pilot projects with us. We have a strong team ready to assist existing customers in moving to the new platform and to implement entirely new customers who have patiently waited over the past year.”

– It is evident that many in the industry are aware of the benefits they can achieve by digitizing work processes, both in terms of simplification and margins. In the new TMS, it has become much easier to optimize both financial management and trip planning, with full visibility into aspects such as margins and assignments. You can also seamlessly connect with your customers through the customer portal and communicate efficiently with your suppliers – directly from the system via EDI. Environmental reporting is another good example, where you can obtain automatic documentation and analysis of emissions, filling levels, and route choices. For many businesses, a significant amount of time can be saved compared to doing this manually.

Maritech TMS team

– There is also significant interest in Firmadok, with whom we partnered in May of this year. We are now in the process of testing the new integration, and we can already see that the combination of Firmadok and Maritech TMS is going to be extremely valuable for many transportation companies – especially when used together with Maritech Analytics. Data from all vehicles flows directly into the system, allowing you to have real-time control and automatic documentation of driving and rest times, maintenance, and more. Time tracking and driver wage calculations are automatically updated, verified, and sent directly to the payroll system.

 

See us at Transport og Logistikk 2023!

Now we are truly looking forward to showcasing all of this at the Transport og Logistikk trade fair. We will have a team of experts on hand to demonstrate both Maritech TMS, Maritech Analytics, and Firmadok. Stian Skjelbred, the founder of Firmadok, will also be joining us this time.

So, come and say hi to us at booth C01-09, and feel free to ask any questions! 

Automates the entire customs clearance process

Through new integration with Maritech’s ERP software, we now offer automation of the entire customs clearance process (Auto-TVINN).

Full control – reduced costs

By using data from Maritech Trading, seafood customers can easily perform customs clearance on their own shipments.

Through new integration with Maritech’s ERP software, we offer automation of the entire customs clearance process (Auto-TVINN).

“This simplifies the everyday life of the exporters,” says Sales Director Logistics, Ove Gjelstenli. “By using Timpex CMS from Maritech with Auto-TVINN, the exporter can save both time and unnecessary expenses in connection with customs clearance. At the same time, the exporter has full control over its own data and avoids errors occurring later in the customs clearance process. The exporter can easily correct any errors along the way or afterwards.”

It is now also possible for EU customs clearance in the same system in collaboration with KGH and ECUS in Sweden. All necessary information will appear on the same consignment note. Required documents can be distributed to all parties involved automatically in real time.

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Timpex CMS can be used standalone or together with Maritech’s ERP software. But you will clearly get the greatest efficiency from using these systems in a combination.

The system is developed in close collaboration with customers and the team quickly corrects problems or finds alternative and better solutions when needed.

“We aim to be at the forefront of new rules and guidelines from the customs service and to adjust solutions and inform our customers as soon as possible. There are continuous changes from the customs service that the customs system must be adapted to”, says Gjelstenli.

Maritech digitizes seafood logistics

We are now proud to present a completely new logistics solution for the seafood industry. Maritech Supply Chain is tailored to support and digitize complex processes across the supply chain, and simplifies secure interaction between exporter, carrier, terminal and customs clearance. 

Interdisciplinary innovation project

The solution is the result of the innovation project «Digitization of Norwegian seafood transport», where Maritech since 2017 has collaborated with Cermaq, Coast Seafood, Schenker and then Timpex, who were acquired by Maritech in 2019. The project has aimed to create a simpler and more efficient seafood logistics process by connecting exporters with carriers for digital interaction and document flow. The goal is improved data quality, cost control and transport utilization, as well as simplified planning, coordination and management of the processes at all parties. For now, the solution is launched for the Norwegian market. An international launch will be announced at a later stage.

Seafood logistics is an extreme sport

Every minute, an average of 25,000 seafood meals are sent out of Norway, 36 million per day. The logistics of this are very complex and require a high degree of precision, competence and flexibility – both in connection with the transport itself and in the planning phase. A number of uncertain factors also trigger several changes along the way.

– Seafood logistics is an extreme sport, says project manager at Maritech, Ajdin Rizvo. – We are very impressed with those who make this flow well every single day, keep a cool head and get Norwegian seafood out into the world. An example is that booking of shipping must take place several days in advance, which means that everything must take place on forecasts. At this point, it is not known for sure what the catch will be, which buyers will have what and where they are. There is also no guarantee that the trucks will reach Gardermoen airport on time, they may get stuck on a mountain pass or lose a ferry and arrive late. The uncertainty places very high demands on all links in the supply chain. Furthermore, the processes today are characterized by costly and time-consuming manual routines, which also provide vulnerabilities related to errors and personal dependence.

Improved working day, profitability and sustainability

The new solution supports, among other things, document flow and communication, invoice processing, price management and processing of customs documents. All changes are visible and traceable, which ensures correct data, simple documentation and reduction in waiting time throughout the entire value chain. Documents related to the shipment are made available to the carrier as soon as they are created, and the terminal has a full overview of incoming and outgoing goods and shipments. This makes it possible to handle sudden changes more efficiently, and you achieve improved predictability.

Bjørnar Kvalsnes, product manager at Maritech, says it is a milestone for the company to finally be able to offer a solution that handles seafood logistics. – This has long been on the wish list, and it has been both educational and demanding to work with digitization of these processes. The collaboration with the project partners has been close and important, the support from Innovation Norway has also been crucial. The result is a tool that will both assist people, reduce risk and increase profitability. Together, we have found a “best practice” that will benefit all parties, and also provide an important sustainability gain in the form of improved capacity utilization for trucks, aircraft and ships. In this way, we can also contribute to giving our customers a greener operation, he concludes.

We know the seafood industry

We are here to help you get better control and traceability through the entire supply chain.