ISO 27001: A Mark of Quality in Information Security

Maritech has always kept security high on the agenda – and now it is formally documented. The ISO 27001 certification confirms that we work systematically to protect both our own and our customers’ data, providing added assurance that information is handled securely.

Protecting data is about more than technology – it requires culture, structure, and continuous improvement. ISO/IEC 27001:2023 is the internationally recognized standard for information security, offering a clear framework for how organizations should safeguard the confidentiality, integrity, and availability of all information.

The certification reinforces what has long been part of Maritech’s daily operations.

– We have had a strong focus on security for many years. This certification validates the work we have done and serves as a mark of quality for us and our customers, says Thomas Brevik, Interim CEO at Maritech.

ISO 27001 is not only about technical measures; it also involves people, processes, and risk management. For Maritech, it means that the entire chain of information security – from internal routines to the handling of customer data – follows a documented and verifiable system.

– For our customers, the certification provides added confidence. We adhere to recognized standards and work continuously to improve, both technically and organizationally, says Robert Veiset, IT and Operations Manager at Maritech.

The certification also provides clear advantages in supply chains and procurement processes, where security requirements are often part of the evaluation criteria. ISO 27001 demonstrates that Maritech meets these expectations.

Robert Veiset Thomas Brevik

– In a time of increasing digital risk, it is important for customers to know that we take security seriously. ISO 27001 confirms exactly that, Brevik adds.

With this certification, we formalize our long-term commitment to security – and provide our customers with even greater confidence that information is handled safely and responsibly.

Cloud technology is a game changer for the seafood industry

Cloud technology is a game changer for the seafood industry.

As technology advances, many seafood companies are investing more and more in digitalization and in transforming their businesses into data-driven ones. Data-driven organizations require data infrastructure. For these forward-looking companies, the increased use of cloud technology is proving to be a game changer.

The future is digital, we see that everywhere in the world. To be credible, claims of sustainability, legality, or social responsibility need to be linked with verifiable traceability. Consumers have come to expect the availability of digital technology telling the story of the fish they consume. But the advent of whole supply chain technology such as that offered by Maritech Cloud systems offers so much more than traceability and compliance.

Connecting your people

Seafood production can be thought of as the ultimate remote workforce. Whether based on wild catch, fish farming operations, or both, fisheries are not conveniently clustered in central locations. With such a dispersed workforce, the challenges of communication from ship to shore and factory floor to sales office are difficult. In the past, too often, information has flowed from the top down, with production and sales planning tools missing the real-time forecasting of incoming harvest or catch or outgoing logistics to be effective. Cloud systems mean that information can be accessed and shared by all, wherever they are located. Operations can act as one informed crew.

Connecting Supply Chains

Standard to all Maritech customers is Maritech friends. This is an easy way to enhance your supply chain with electronic exchange of purchase and sales information between Maritech Cloud users. Seamlessly send all needed information and documents throughout your supply chain as if they were internal to your organization, with enhanced security of information exchange. This level of inter-operability is not possible in on-prem solutions.

Mitigating risk through enhanced security

The seafood industry is more exposed to cyber-security breaches than ever. The potential for being hacked or becoming a victim of a ransomware attack is escalating. Do you have a plan for recovery if critical systems are compromised, opening up your company to stolen confidential information, loss of critical records, and extended down-time? Cloud architecture has tiered security defenses, continuously logging and monitoring threats and protecting you in ways that are not possible simply using in house IT.

Out of date technologies and old servers pose security risks. As many companies have focused on updating operational and hardware technologies, they have failed to update their legacy systems to comply with modern security standards. These can cause major operational outages and complete shutdowns if compromised. For most companies, the expense of managing cyber-security in-house, without a dedicated team, is virtually impossible.  Maritech’s cloud-based software, built on Microsoft Azure, offers cost-effective data protection with a powerful and secure, hardened infrastructure which would not be possible using traditional legacy on-premises systems.

Data-driven decisions

The complex business of sustainably producing seafood also produces a lot of operational data that rarely gets used as business intelligence to drive the value of the product at the end of the line. Information data links all of the various facets of the fish business together. BI tools, such as Maritech Analytics, collect and combine vast amounts of data, presenting key information and performance data, in near real-time, fusing it with selected external data sources such as crucial trade and market price flows. These critical tools enhance your ability to overlay and benchmark your own performance, strategically plan production, and forward price plan to gain a truly competitive edge.

Leveling the playing field

“Maritech’s cloud-based software has really meant that sophisticated digital systems that would once have been out of reach for small operators are now readily available with absolutely no huge up-front capital costs and complex IT implementation cycles,” says Will Greenwood, Maritech’s Managing Director for North American sales operations.

“We have seen, for example, one of our small customers, who is based in New Jersey, be fully setup and running our software to manage international seafood sales operations within the space of a week. In addition to Maritech Cloud, we provide integrations to our own solutions with labelling and packing systems, logistics, quality, claims, and IoT, as well as open, standards-based data integrations to 3rd party systems such as accounting, ERP, or even governmental reporting. This kind of flexibility is revolutionizing the way seafood companies can now do business.”

Will Greenwood, Maritech Halifax

Want to see how the core functionalities in Maritech look like, and works? Have a look at our free digital demos: here for seafood solutions, and here for our logistics solutions.

Meet our Customer Success Team

 

As part of our continuous growth in both existing and new markets, we have now established our own Customer Success team.

There has been high speed in acquiring new clients and successfully converting existing customers to our modern Maritech Cloud solution. This growth demands more from us to ensure customer satisfaction. We see substantial untapped potential in customer development and believe that our new Customer Success team will play a key role in turning customers into loyal fans.

 

Thanks to our substantial efforts in streamlining deliveries, we have also empowered our services organization with the capacity to handle numerous complex projects simultaneously across all core markets and segments.

Combined with the big leaps we have made towards self-service and enhancing our user experience through the launch of our new help center and E-learning platform, we are confident this will bring ongoing success to our Cloud customers.

Read about how we are Driving customer transition from On-Premise to Cloud.

Maritech Invoice Management

The team

Tone Mykløy Helseth and Frida Svendsen will be at the forefront, understanding our customers and their needs, offering expert guidance where it’s needed, and most importantly, helping them reach the full potential of our products.

We are still in the early stages of refining this approach, but we are confident it will bring significant value to our Cloud customers.

Read about some of our customers here.

Accelerator chooses Maritech

“We have great confidence in our new partnership and what we are currently doing together.”

Martine Møller, Logistics and Commercial Development Manager, Accelerator

 

Maritech TMS + Analytics, Timpex CMS, Confirm and Connect

“Everyone in our team is satisfied with the Maritech process, and the new systems will give us a significant boost,” Møller says.

The freight and logistics company Accelerator provides services in road, air, and sea transport worldwide. After a successful pre-project earlier this year, we are pleased to announce that they have now chosen Maritech as a partner and total supplier of business systems. The agreement includes the new transport management system Maritech TMS, Maritech Analytics, the customs solution Timpex CMS, the driver app Timpex Confirm, the booking system Timpex Connect, and integration with Visma.Net, Nordea Finance, WMS Ongoing, and more.

 

Doing it for the customers

“We are doing this primarily for our customers,” says Møller. “With a better system and integrations, we can offer our customers services that have not been possible with our current systems. When the new solutions are in place, we will increase customer satisfaction and provide a better customer journey for our customers’ customers. We want to strengthen our connection with them by providing key information for a smooth logistics flow. We also look forward to offering our agents, as well as having opportunities with suppliers, to achieve much better communication flow.”

Successful pre-project

“In the pre-project we did with Maritech, we conducted a thorough mapping of all processes. How we do things today and, most importantly, what is essential going forward. A process we work with today may not be a process we should continue with; we want to automate as much as possible of what is done manually today.

This way, we can simplify, save time, and eliminate sources of error. Manual routines also create errors in our analyses and make it cumbersome for us to extract reports and gain the insight we need without manual manipulation and combining various statistics. Reading the contribution margin for a single customer is obtained today by gathering information from several different systems and manually stitching it together. That’s rarely a good way to do it.”

"We have great confidence in our partnership with Maritech," says Martine Møller, Logistics and Commercial Development Manager, Accelerator

Value the Norwegian team

“Everyone in our team is satisfied with the Maritech project,” she continues. “It not only provided information useful in this specific project, but we also gained insight and many ‘aha’ moments along the way. It was valuable, regardless of everything. Fundamentally, the pre-project with Maritech’s work process and project format is a major reason why we chose Maritech. In addition, we knew some of the people at Maritech from before, from the Timpex days, and we find that they share many of the same values as us at Accelerator.”

“We consider it a clear advantage that the team is based in Norway and develops everything here. I would also highlight how Maritech works with new regulations from authorities, Customs, and the like. It is essential to be well-informed and engaged, and we find that Maritech is ahead of the game. We appreciate good dialogue and discussions that involve both challenges and future choices.”

 

Skilled people + good systems

“The combination of experienced, knowledgeable, skilled people and good systems is something we have great confidence in. I think Maritech has assembled a very good team for us, and much of the effort laid out at the beginning — I love the way they work — has allowed both us and Maritech to bring the right people into the project. From both sides, there has been a focus on ensuring that the result is as good as possible, rather than reaching the finish line as quickly as possible.”

Møller says the sobriety in planning the project is also a positive experience she would like to highlight. “Both the scope and the timeframe are easy to understand and relate to. I like having realistic deadlines, and together we have contributed to quality in both planning and now during implementation. When we work this way, it creates enormous confidence. The project is led within the framework, and we have a clear understanding of how we reach the goals we set together along the way. We enjoy being a demanding customer and want to develop on a broad level to enable our own customers to do the same.”

 

A natural choice

“I have also worked on creating various EDI integrations with carriers, connecting to the TMS we have today, and see how long things take. When I saw how a carrier we use a lot was setting up EDI exchange and only took five minutes to get everything ready from their side, I was truly impressed. They use the old Timpex TMS, but it’s the same people. It was the kind of response that I highly appreciate.”

“When you talk to suppliers, you quickly hear where their interest lies. Maritech gave us a sense of security; we really feel that they want us to succeed. All our leaders gave the same feedback when choosing a supplier.”

Møller explains that there is a significant commitment internally. “Not many hours go by without someone asking how it’s going. Everyone is curious, engaged, and, most importantly, willing to change. It is incredibly positive when every employee around you cheers for the project. It is not self-evident. Also, there we match well with Maritech; we share the desire to move forward, do new things, and develop further. We are very satisfied so far and look forward to getting this in place,” she concludes.

 

“An inspiring and forward-thinking customer.”

Senior consultant Hanna Verås leads the Accelerator project from Maritech’s side and says they are a highly skilled group that is rewarding to work with.

“I perceive Accelerator as a forward-thinking customer with great breadth in its operational activities. This allows them to challenge and push Maritech and our solutions in a good direction. They are truly passionate about good logistics and have many ideas and suggestions for improvements and functionality.

With the decision to implement Maritech TMS, we feel that Accelerator wants to take a step into the future. We at Maritech are proud that Accelerator has chosen us as a supplier and look forward to the collaboration ahead.”

Hanna Verås - Project Manager Maritech

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